Contact ThriftEZ Support
Shop No. 14, Block 7, Gulshan-e-Iqbal, Karachi, Pakistan
+92 300 1234567
support@thriftez.pk
Frequently Asked Questions
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number to check your delivery status at any time.
If you haven’t received your tracking details within 24 hours of dispatch, please reach out to our support team.
What is your return and refund policy?
You can return most items within 7 days of delivery if they are unused and in original condition. Refunds are processed once we receive and inspect the product.
Some items, like personal care products, are non-returnable for hygiene reasons.
Do you offer student discounts?
Yes! Students can enjoy exclusive deals on select essentials. Check our shop for items labeled with student offers.
Valid student ID may be required at checkout.
Which payment methods do you accept?
We accept cash on delivery for all orders in Karachi. Online payment options will be available soon.
How quickly do you ship orders?
Orders are typically processed and dispatched within 1-2 business days. Delivery in Karachi usually takes 2-4 days.
Delays may occur on public holidays or during sale events.
How can I contact customer support?
Our support team is available to help you with any questions or issues. Use the contact form above or email us anytime.
We aim to respond within 24 hours on business days.
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